Sagicor Service Charter

Our Promise to You

Our aim is to deliver exceptional customer service in every interaction with us. We promise:

  • To provide you with timely and accurate information to help you make informed decisions in selecting the products and services that meet your needs and financial circumstances.
  • To treat all your personal information as private and confidential.
  • To provide online systems that allow secure and reliable access to your information.
  • To innovate and develop products, services and processes that enhance your experience with us.
  • To act fairly and reasonably towards you in a consistent and ethical manner.
  • To process any complaint or query fairly and quickly.
  • To be compliant with all laws and regulations of the countries in which we operate.
  • To explain our products and services simply so that you understand their benefits and how they meet your needs.

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